02-12-2020 05:19 PM
photo paper jams in printer while standard printer paper works fine. After photo paper is cleared printer prints on standard paper automatically.
02-15-2020 01:28 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the size and type of photo paper you're using?
While you respond to that, let's try these steps:
- Step 1: Clear jammed paper from the printer
- Step 2: Make sure the carriage can move freely
- Step 3: Clean the paper feed rollers
- Step 4: Reset the printer
Click here: https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/model/7... to complete the troubleshooting steps.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
02-15-2020 04:36 PM
Thanks for your reply, I am using Staples, where I bought the printer, high gloss photo supreme paper.
I have not tried resetting the printer, which I will do shortly.
Thanks for any other help you can give me.