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Winchester86
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photo paper jams in printer, standard printer paper works fine. hp 8710 all in one

HP officejet pro all in one
Microsoft Windows 10 (64-bit)

photo paper jams in printer while standard printer paper works fine. After photo paper is cleared printer prints on standard paper automatically.

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HP Support Agent
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photo paper jams in printer, standard printer paper works fine. hp 8710 all in one

@Winchester86

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the size and type of photo paper you're using?

While you respond to that, let's try these steps: 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Winchester86
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photo paper jams in printer, standard printer paper works fine. hp 8710 all in one

ECHO_LAKE

Thanks for your reply, I am using Staples, where I bought the printer, high gloss photo supreme paper.

I have not tried resetting the printer, which I will do shortly.

Thanks for any other help you can give me.

Winchester86

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