Printer quit after many years of service. Was directed to Sharepoint. They accessed the printer but after hours of servicing it still doesn't print. Any suggestions? Are they legitimate?
Welcome to the HP Support Community. I'd be happy to assist you.
For now, let us try these steps:
Reset the printer
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.
I hope this helps! Keep me posted.
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Have a great day!
KUMAR0307 I am an HP Employee
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