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photosmart 6520 print issue

Example: Pavilion 65XXphotosmart 6520

Printer quit after many years of service.  Was directed to Sharepoint.  They accessed the printer but after hours of servicing it still doesn't print.   Any suggestions?  Are they legitimate?

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photosmart 6520 print issue

Hi @johng15

Welcome to the HP Support Community. I'd be happy to assist you.

  • HP has no connection with SharePoint. 
  • What happens when you try printing?
  • Do you get any errors?

For now, let us try these steps:


Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.


Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.


I hope this helps! Keep me posted. 


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Have a great day! 

I am an HP Employee

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