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Posts: 1
Member Since: ‎02-18-2012
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phototsmart plus 0x61011beb problem

my photosmart plus is coming up with the message "0x61011 beb There is a problem with the printer or ink system. Turn the printer off, then on. If the problem persists, refer to printer documentation." please help!!! 

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Distinguished Professor
Posts: 5,287
Member Since: ‎11-22-2011
Message 2 of 4 (470 Views)

Re: phototsmart plus 0x61011beb problem

hi there,

could you provide the community with a little more information to help narrow troubleshooting? Things like your printer model help out a lot. 

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Posts: 1
Member Since: ‎06-16-2014
Message 3 of 4 (386 Views)

Re: phototsmart plus 0x61011beb problem

HP Officejet 6500 Wireless All-in-One Printer - E709n

I have this problem also: 0x61011beb problem

Thank you

HP Support Agent
Posts: 17,100
Member Since: ‎09-02-2013
Message 4 of 4 (375 Views)

Re: phototsmart plus 0x61011beb problem

[ Edited ]

Hi gongstar,


I would like to help you with your Officejet 6500 and the error code you are seeing (0x61011beb).


Although the code in the following document is different, the 0X6 tells me the issue is a carriage jam; A 'Carriage jam' or '0X610000F6' Message Displays on the Control Panel.


Please use the document above to troubleshoot the issue you are experiencing.

I hope this helps.

I work on behalf of HP

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