12-08-2019 12:36 PM
Well my printer is new and I didn't have any problems printing documents. Problem only occurred when I tried to print photographs. I bought Premium Plus photo paper from HP on Amazon. Pictures seems like there's too much ink on the paper. I've followed all steps listed on HP website (adjusted paper size, choose glossy paper type, best quality, etc) but had no result. If anyone had the same problem and would like to share I would've deeply appreciate it!
I've attached a picture of how it looks.
Thanks in advance!
12-11-2019 02:17 AM - edited 12-12-2019 07:00 AM
@MarinaSS, Welcome to HP Support Community!
I understand you have issues with printing photos. And I assume that you followed the document How to Print Photos (Mac).
And did you purchase the laserjet photo paper or inkjet photo paper?
Additionally, I'd want you to update the printer firmware. Here is how you do it-
Download available firmware updates from the HP website. With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.
Also, try printing with a different photo paper and see if that helps.
Keep me posted.
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