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‎02-16-2020 03:12 PM

HP Recommended
Product: HP ink cartridges
Operating System: macOS 10.13 High Sierra

I see a number of questions regarding poor quality of HP ink cartridges over the past months as well as a ridiculously low number of printed copies with each expensive replacement. It seems to be coming it over $1 a page. Can this problem be fixed. I suppose changing printers might be the only solution.

3 REPLIES 3

‎02-19-2020 05:52 AM

HP Recommended

@susanfromMO, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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‎04-16-2020 08:50 AM

HP Recommended

I'm still having ink cartridge problems. I stopped buying HP ink from Amazon and bought directly from HP. I replaced all cartridges and the color ones worked fine but black doesn't print properly. I'm not getting an error message but the diagnostic indicates a problem. I've cleaned, I've aligned, I've wiped connections with a soft lint-free cloth. I get a black outline on the box (black) and four horizontal lines with the first third of each line black, the second third about 60% black and the third third 30% grey. The "community" support seems to have a number of questions but I don't see answers.

 

Do I need to just toss the printer?

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‎04-17-2020 05:31 AM

HP Recommended

@susanfromMO

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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