10-21-2019 07:38 AM
Welcome to HP support community.
Which operating is installed on the computer to which this printer is connected?
Perform a power reset
- Turn on the printer, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 30 seconds.
- Plug back the power cable straight to a wall outlet without any surge protector and printer.
- Turn on the printer.
Update the printer firmware
Refer the steps mentioned in this HP document for steps:- Click here
Let me know how it goes.
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