01-31-2020 09:40 AM
My printer was working fine and then I received a message 'print head failure'. I did everything it said to fix it, to no avail. What happened?
02-03-2020 12:26 PM
@evbuckler I have a few steps to help identify and resolve this issue:
Step 1: Reset the printer
Reset the printer to try and recover from printer failures.
With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.
HP recommends plugging the printer directly into a wall outlet.
Turn the printer on.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed,
And your device is up and running again, only in case you don't get back to us, first!
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