• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-09-2020 07:21 PM

HP Recommended
Product: officejet pro 8710
Operating System: Microsoft Windows 10 (64-bit)

One day I printer 5 copies of a letter, since that time my printer is stuck on 5 copies. So if I decide to print another letter I better change from 5 to 1 copy or it will print 5. I have tried to reset the printer but it is always on 5 copies.Thanks for the help

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-09-2020 07:58 PM

HP Recommended

Set number of copies to one in the EWS of the printer.

 

Screenshot (135)_LI.jpg

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎02-09-2020 07:27 PM

HP Recommended

Try a power on reset.

With the power on, disconnect the power cord from the back of the printer, wait 2 minutes, then reconnect.

Was this reply helpful? Yes No

‎02-09-2020 07:48 PM

HP Recommended

I have tried that. I even unplugged the printer and held the power button in for 30 seconds and power back on. No change

Was this reply helpful? Yes No

‎02-09-2020 07:58 PM

HP Recommended

Set number of copies to one in the EWS of the printer.

 

Screenshot (135)_LI.jpg

Was this reply helpful? Yes No

‎02-09-2020 09:56 PM

HP Recommended

I had to take it off wireless and network the printer, and was able to reset the copies one. What do you think made it stick on 5 instead of reverting back to one copy.  Thanks for your help

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.