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BMyers48
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Solved!

print number options stuck on 5

officejet pro 8710
Microsoft Windows 10 (64-bit)

One day I printer 5 copies of a letter, since that time my printer is stuck on 5 copies. So if I decide to print another letter I better change from 5 to 1 copy or it will print 5. I have tried to reset the printer but it is always on 5 copies.Thanks for the help

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B_Will
Level 6
506 498 31 38
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print number options stuck on 5

Try a power on reset.

With the power on, disconnect the power cord from the back of the printer, wait 2 minutes, then reconnect.

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BMyers48
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print number options stuck on 5

I have tried that. I even unplugged the printer and held the power button in for 30 seconds and power back on. No change

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B_Will
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print number options stuck on 5

Set number of copies to one in the EWS of the printer.

 

Screenshot (135)_LI.jpg

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BMyers48
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print number options stuck on 5

I had to take it off wireless and network the printer, and was able to reset the copies one. What do you think made it stick on 5 instead of reverting back to one copy.  Thanks for your help

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