01-19-2018 01:09 PM
When printing multiple pages from a PDF or Word document the print spooler will not clear the print job in the Que, once all the pages have been printed. We are unable to clear the Que by selecting cancel all print jobs. Since that print job is still in the Que we are unable to print another document. We have to manually stop the print spooler in services, delete the print files in the c: drive and then manually restart the print spooler again. We tried removing the printer and did a fresh install of the 8600, we tried updating the driver, powering down the laptop and restarting it, turning off the printer and restarting it, changing the print mode to print directly from computer to printer, but the problem still continues. We also installed the HP print and scan doctor and no problem was detected.
Solved! Go to Solution.
01-20-2018 06:54 PM
Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the print spooler.I will be delighted to assist you here.
Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂
To assist you with accurate information I would require more information regarding this:
- Did you perform a root level uninstallation and reinstallation of the printer drivers?
For now, try these steps:
Press “Windows key” + “r” to get the “Run” window.
- Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
- Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
- Go to services again - Start the print spooler.
- Now check for issue resolution.
If the issue persists, also try clean installing the printer drivers. Here are the steps:
- First, unplug the USB cable from the printer, if present.
- Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
- Restart your computer.
- Then create a new user account as an administrator from this link:http://hp.care/2rZfJBC
Log into the new user account after restarting your computer.
- Then download the latest full feature driver from http://hp.care/2Dswz6n and install it on the computer after selecting the correct operating system.
- Connect the printer to your computer only when the setup prompts for the printer.
- This should fix the issue.
If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: http://hp.care/2o3acvH
- For further assistance, you try the steps from this guided troubleshooter link: http://hp.care/2mWADAy for wireless issues when the printer does not work on the wireless network.
- Now check for issue resolution.
This should fix the issue.
- For further assistance please follow all the relevant steps from this link: http://hp.care/2DrYK5w (HP Printers - Print Jobs Stuck in Print Queue) and this should do the trick for you.
Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a splendid week ahead. :)
I am an HP Employee
01-24-2018 06:53 PM
I finally resolved the HP 8600 print spooler issue by removing the 8600 printer in Control Panel and then performing a new install using an executable file to install the HP 8600, which I downloaded from the HP website. Apparently the issue with the spooler was the result of using the default windows 10 driver for the HP 8600. We have printed multiple dcuments in both PDF and Word formats and have not experienced any printing or print spooler issues since using the HP installation download.
Here is the link to the HP webpage which includes the download link and includes the installation software and drivers:
01-25-2018 11:09 AM
I read your quick response. I was away and could not reply immediately. I am glad that you made it after uninstalling and reinstalling the printer drivers. Great effort and I am also glad that things panned out.
Now You've displayed tremendous patience, great attitude and terrific troubleshooting skills to resolve the issue. Kudos to you for that. 🙂 I am glad that you have the printer installed on the computer.
Trust me I've done everything here to assist you in keeping your best interest in mind. It has been an absolute privilege to share this platform with you and terrific to work with you. I honestly hope the product works great and stays healthy for a long time.
If this helps, to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care, stay healthy, keep smiling big and have a blessed year ahead. 🙂
I am an HP Employee
12-17-2019 03:30 AM
This is an absolute nightmare problem and this is only a fix if you have one printer spooling, I dont I have several network printers running, this FIX merely kills all the cues and loses all of my print not just just the problem one, and this happens daily I have always had HPs but after this problem it makes me wonder what ill buy the next time I purchase.