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‎03-14-2017 01:02 PM

HP Recommended
Product: HP Inkjet 3636

The ink dries on ordinary paper but not on photographic paper. Do I have to use a particular type of paper?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-15-2017 07:16 AM - edited ‎03-15-2017 07:58 AM

HP Recommended

Hello @Crabapple1,

 

Welcome to the HP Support Forums!

 

I understand that you're experiencing problems with your photos smudging. I would be happy to look into this with you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

Generally, when photos smudge that would indicate that you have printed on the wrong side the of the paper. 

 

NOTE: Insert a stack of photo paper into the far-right side of the input tray with the short edge down and the print side up, and slide the stack of paper down until it stops. Source

  • Try printing your photo again. 
  • Please review 'Printer Specifications for HP DeskJet 3630, 4720 Printers' here and look for Paper-handling specifications: Supported photo paper. 


Please view the steps within one of these guides: 

 

Please let me know the results. : )

 

Your Trusted HP Instant Ink Services Specialist

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎03-15-2017 07:16 AM - edited ‎03-15-2017 07:58 AM

HP Recommended

Hello @Crabapple1,

 

Welcome to the HP Support Forums!

 

I understand that you're experiencing problems with your photos smudging. I would be happy to look into this with you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

Generally, when photos smudge that would indicate that you have printed on the wrong side the of the paper. 

 

NOTE: Insert a stack of photo paper into the far-right side of the input tray with the short edge down and the print side up, and slide the stack of paper down until it stops. Source

  • Try printing your photo again. 
  • Please review 'Printer Specifications for HP DeskJet 3630, 4720 Printers' here and look for Paper-handling specifications: Supported photo paper. 


Please view the steps within one of these guides: 

 

Please let me know the results. : )

 

Your Trusted HP Instant Ink Services Specialist

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

1 person found this reply helpful
Was this reply helpful? Yes No

‎03-16-2017 09:58 AM

HP Recommended

I have not yet acted on your 'solution' as I am familiar with photographic paper and am aware that the maker's mark is usually on the reverse.  I thank you for your reply and wondered if a higher grade of paper would solve the problem.:smileyindifferent:

Was this reply helpful? Yes No

‎03-16-2017 10:34 AM

HP Recommended

Hello @Crabapple1,

 

Please review all of the information from my post before proceeding. 🙂

 

Thanks,

 

Your Trusted HP Instant Ink Services Specialist
 

 

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No
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