06-12-2019 09:01 PM
no messages, just never get the admin to be able to change anything
06-15-2019 01:08 PM
Welcome to the HP Community
Let's try performing a semi-full reset on the printer.
I have sent you a private message, to reset the printer that cannot be shared in a public post.
Can you please check your inbox on the forums page for the private message.
Keep me posted, how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee