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CanadaDan
Level 1
8 5 1 0
Message 1 of 7
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printer appears ready and print jobs are being saved but printer fails to start. Not offline.

Deskjet F2100
Microsoft Windows 10 (64-bit)

The printer seems to be recognized by my notebook (Thinkpad W530) but when a printjob is sent, the printer can list the print job but the printing does not start. All lights are normal and the printer does not show as offline. Print Doctor will resolve the problem and all is OK for one print session.  The second print job also does not start (shows in "see what's printing", all lights are OK and the printer is not offline) but this time, Print Doctor is unable to get past "Communicating with Printer" and will lock up. I use CTRL-Alt-Del to get to my Task Manager to close Print Doctor.

Sometimes a printer and notebook shut down / restart resets everything but usually I end up reinstalling the printer from the drivers and software on the HP site.  The cycle then repeats itself over the next day or two (depending upon how much I need to use the printer).   I am experiencing no issues with copy or with scan.

CanadaDan

6 REPLIES 6
Level 14
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Message 2 of 7
158
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printer appears ready and print jobs are being saved but printer fails to start. Not offline.

Have you tried a new USB cable? 

Any errors in the Device Manager?

Have you checked the System files using sfc /scannow?

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CanadaDan
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Message 3 of 7
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printer appears ready and print jobs are being saved but printer fails to start. Not offline.

I have already replied to these recommendations with an attachment update.  (New cable, (no change) printout of what appears in Device Manager and "no errors found" using sfc/scannow.

Problem continues.   I will copy my previous response below but this format does not permit attachments. 

CanadaDan

 

Sfc/scannow found no issues       (why   "system32"   ?) My computer has a 64-bit operating system and x64-based processor.

Three PrtSc from Device Manager       (HP Deskjet F2100 Series - EVENTS  tab –View All Events  selected)

I see a reference in PrtSc #2 to a series 1400 printer which I have and use from time to time.   Confusion?

New printer cable - no difference:– printer recognized, not offline, print job in queue not printing; will not restart

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Level 14
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Message 4 of 7
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printer appears ready and print jobs are being saved but printer fails to start. Not offline.

Can you test it on another computer?

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CanadaDan
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printer appears ready and print jobs are being saved but printer fails to start. Not offline.

 

Great suggestion, 8lives;

Unfortunately, all I have is my ThinkPad; I'll see if I can arrange something with a friend.

In the meantime; same old - same old.

By the way, Season's Greetings.

CanadaDan

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Level 14
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Message 6 of 7
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printer appears ready and print jobs are being saved but printer fails to start. Not offline.

Does the Thinkpad not have a USB port?

Season's Greetings!

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CanadaDan
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printer appears ready and print jobs are being saved but printer fails to start. Not offline.

The ThinkPad, in fact, has four USB ports. I use one for the printer (any one) and another is used for my mouse.

CanadaDan

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