02-05-2020 07:30 AM
when copying A4 paper, the print is shifted to the right. When I print the same document everything is ok. How can i fix it?
02-07-2020 01:50 PM
@MattoSVK Welcome to HP Community!
I understand that while copying, the print is shifted to right side.
Do not worry. I will try to fix the issue.
In that case, I suggest you perform the align the print head and check for the issue.
Use an automated tool to align the printhead
If the lines in Test Pattern 1 are not straight and connected, align the printhead from the printer control panel to troubleshoot the issue, and then try to print again.
Load plain white paper into the tray.
On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon . The Setup menu displays.
Swipe the display to scroll to Printer Maintenance, and then touch Printer Maintenance.
Touch Align Printhead.
After the printer prints the alignment page, touch OK, and then recycle or discard the alignment page.
Try to print.
After performing the above steps, please update the firmware.
Keep us posted,
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03-17-2020 02:05 PM
Thank you for the update.
In that case, I would suggest you contact our phone support. They will help you.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Have a nice day!!