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suzanne63
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Message 1 of 2
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printer cartridge refill

HP OfficeJet 4655
macOS 10.14 Mojave

I had a black ink cartridge refilled by Costco for an HP OfficeJet 4655 that I bought from Costco. It goes in fine, but then the screen keeps saying "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed. If this keeps happening, contact..." The printer doesn't seem to like the refilled cartridge. Costco won't help.

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HP Support Agent
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printer cartridge refill

@suzanne63, Welcome to the HP Support Community!

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

QualityLogic, one of the world's foremost quality assurance organizations, tested the performance of HP inkjet print cartridges vs. remanufactured (refilled) brands. The results: original HP inkjet print cartridges far surpassed ink refills in both print quality and reliability.

Nearly one out of every six refilled ink cartridges tested was dead on arrival or failed prematurely 70% of refilled cartridges had some form of reliability problem Count on HP original ink cartridges for consistent, worry-free printing.

You may think you're saving money on remanufactured or refilled ink cartridges, but in the long run, the cost of wasted time, ink, and paper can more than make up the difference.

 

To resolve the errors related to ink cartridges, perform the steps mentioned in this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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