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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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Accepted Solutions
HP Recommended
@CPSFFS, Welcome to the HP Support Community!
Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.
Let us try these steps to resolve this issue:
Reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Check the estimated ink levels, and then replace any low or empty cartridges
On the printer control panel, touch the Ink Level icon (
) or (
).
Use an automated tool to clean the printhead
-
n the printer control panel, touch the Right Arrow (
) to display more options. -
Touch Setup (
), and then touch Tools. The Tools Menu displays. -
Touch Clean Printhead.
-
NOTE: You might have to clean the printhead several times to correct the issue.
Print a Print Quality Diagnostic Page
-
n the printer control panel, touch the Right Arrow (
) to display more options. -
Touch Setup (
). The Setup Menu displays. -
Touch the Down Arrow (
), and then touch Reports. -
Touch Print Quality Report. The test page prints. Check if the issue persists.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
HP Recommended
@CPSFFS, Welcome to the HP Support Community!
Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.
Let us try these steps to resolve this issue:
Reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Check the estimated ink levels, and then replace any low or empty cartridges
On the printer control panel, touch the Ink Level icon () or ().
Use an automated tool to clean the printhead
-
n the printer control panel, touch the Right Arrow (
) to display more options. -
Touch Setup (
), and then touch Tools. The Tools Menu displays. -
Touch Clean Printhead.
-
NOTE: You might have to clean the printhead several times to correct the issue.
Print a Print Quality Diagnostic Page
-
n the printer control panel, touch the Right Arrow (
) to display more options. -
Touch Setup (
). The Setup Menu displays. -
Touch the Down Arrow (
), and then touch Reports. -
Touch Print Quality Report. The test page prints. Check if the issue persists.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
7
0
0
HP Recommended
7
0
0
HP Recommended
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