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printer connection error message

hp officejet 6956
Microsoft Windows 10 (64-bit)

I am IT illiterate. I have installed , uninstalled and reinstalled my printer, I have check all my connections, but I still get an error message when trying to print that the printer is offline, please help

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printer connection error message

Hi @lizkiah

Welcome to the HP Support Community. I'd be happy to assist you.

  • Printer offline means there is no communication between the printer and the PC.
  • Reinstalling the drivers will not help.

Restart the wireless router, the printer, and the PC

 

On the printer, tap on the wireless icon to check the details as to which network it is connected to.

On the PC, at the right bottom corner, click on the wifi icon to check the network name.

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

If the printer is connected to a wrong network, go to Setup > Network > Wireless setup wizard and select your network.

If the PC is connected to a 5G network, change it to 2.4G as to which the printer is connected to.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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