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‎01-16-2020 11:10 AM

HP Recommended
Product: hp AIO 8610
Operating System: Microsoft Windows 10 (64-bit)

HP 8610 AIO   will not finish install or connect.  I get a printer failure: "There is a problem with the ink or printer system error." message.  Using windows 10-64.  Also have tried it on a chromebook box and a Lenovo stick with windows 10.

2 REPLIES 2

‎01-19-2020 01:00 AM

HP Recommended

Hi @Mike1943

 

Welcome to the HP Support Community. 

 

Let's try these steps - HP Printers - Resolving 'Ink System Failure', 'System Supply Problem' Errors

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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‎01-28-2020 01:50 PM

HP Recommended

Just to refresh-this was my original problem: "My printer gives me this message when I turn on.."There is a problem with the printer or ink system. Turn the printer off then on. If problem persists, call HP."  I submitted a post tried your suggestions and all others online (that I could find) but all required the download of software (which I have done) or getting to the home screen on the printer.  It will not let me past the screen message above. Thank you for your quick help suggestions, but I'm totally at a loss as what to do next.

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