printer displays error B868B646 when printing from phone

[sballe]

hello

I used to print from computer and phone.

today when printing from android phone (tried 2 differents) an image on A4 paper, the printer crashes blue screen and displays an error message B868B646 and have all lights flashing.

you then have to stay on stop button a while, the printer then reboots.

reproduced three times the error using two different images to print.

Any clue on why this error ?

The printer is still working ok from the computer, all goes through wifi, boith computer and phones.

[TEJ1602 · Accepted solution]

@sballe, Welcome to HP Support Community!

I understand you've issues with printing from your android phone, follow the steps below-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

Remove the ink cartridges and reset the printer

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   note:

   HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[sballe]

updating the firmware of the printer after a phone update... should have thought about it 🙂

Thanks it worked.

[TEJ1602]

@sballe

That's great! Happy to hear that.

Let me know if you need any further assistance.