printer doe snot scan and shows offline when in the same network

[Gerry7610]

Unable to see the Printer on line on my computer eventhough  we are in the same network and able to print from other devices on to the printer.

[Gerry7610]

Already did the uninstall and reset modem printer and computer and still does not show

[Jay_G24]

Hi @Gerry7610

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

To better assist you-

• Is your printer connected to a home network or public network?
• What is the status of the wireless light on the printer, steady or blinking?
• I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

meanwhile, try the steps below.

Step 1: Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print. If the printer remains offline, continue to the next step.

Step 2: Manually set the default printer

Set your default printer in Windows 10.

1. Search Windows for devices, and then click Printers & scanners from the list of results.

2. If it is checked, uncheck the box beside Let Windows manage my default printer.

3. From the list of printers, click the printer name that matches the name of your printer, and then click Manage. If there are multiple names listed, select the printer that has a status of idle or online.

   

4. Under Manage your device, click Set as default.

   

5. Try to print. If the printer remains offline, continue to the next step.

Try steps 3-5 in the document -Printer is Offline (Windows)

Hope this helps! Keep me posted. 

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