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‎09-19-2016 06:39 PM

HP Recommended
Product: deskjet d2430
Operating System: Microsoft Windows 7 (64-bit)

I've installed HP solution center. My scanner shows up but the printer doesn't so I can't align cartridges or print test pages.

How do I get the printer on the solution center

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-20-2016 12:32 PM

HP Recommended

Welcome to the HP Forums @eclife🙂

 

I saw your post about how you're unable to run an alignment or print test pages from the Solution Center, and I wanted to stop in to share my own suggestions.

 

Try downloading and installing the full feature software and driver and try again: HP Deskjet D1400/D2400/D4200 Printer series Full Feature Software and Driver

 

Some links to help:

Aligning Ink Cartridges

 

User Manual

 

 

If you have any other issues, let me know.

 

Click the thumbs up below to show appreciation for my help!

Click the "Accept as Solution" if I have guided you to a solution!

 

Contact HP:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear

 

ℜ a i n b o w 7000

I work on behalf of HP



★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-20-2016 12:32 PM

HP Recommended

Welcome to the HP Forums @eclife🙂

 

I saw your post about how you're unable to run an alignment or print test pages from the Solution Center, and I wanted to stop in to share my own suggestions.

 

Try downloading and installing the full feature software and driver and try again: HP Deskjet D1400/D2400/D4200 Printer series Full Feature Software and Driver

 

Some links to help:

Aligning Ink Cartridges

 

User Manual

 

 

If you have any other issues, let me know.

 

Click the thumbs up below to show appreciation for my help!

Click the "Accept as Solution" if I have guided you to a solution!

 

Contact HP:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear

 

ℜ a i n b o w 7000

I work on behalf of HP



★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Was this reply helpful? Yes No
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