01-27-2020 10:13 PM
HP office JET pro 8625
my printer all the sudden out of the blue stopped working. it says printer failure there is a problem with the printer or ink system. turn off and turn back on. (witch i did) if the the problem persists conntact HP. so what now HP???
01-30-2020 01:20 PM
@ladybateman Welcome to HP Community!
I understand that you are getting an ink system failure.
Do not worry. I will try to fix the issue.
Please perform the below steps and check for the issue.
Step 1: Check for obstructions in the carriage path
Clear obstructions from the carriage area inside the printer.
With the printer on, disconnect the power cord from the rear of the printer.
Open the door to access the carriage inside of the printer.
Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.
Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.
Close the carriage access door.
Reconnect the power cord to the rear of the printer, and then turn the printer on.
If the error persists, continue to the next step.
Step 2: Reset the printer
Reset the printer to recover from printer failures.
With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.
HP recommends plugging the printer directly into a wall outlet.
Turn the printer on.
Keep us posted,
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