cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 4
93
Flag Post
HP Recommended

printer failure message , won't shut down after erroneous paper jam message

officejet 6958
Microsoft Windows 10 (64-bit)

HP officejet 6958   false paper jam message followed by printer failure message and now it won't shut down.  I have unplugged it and still get same results

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
11,337 11,338 1,025 1,216
Message 2 of 4
62
Flag Post
HP Recommended

printer failure message , won't shut down after erroneous paper jam message

Hi @Kdod61

 

Welcome to the HP Support Community. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

0 Kudos
New member
1 1 0 0
Message 3 of 4
53
Flag Post
HP Recommended

printer failure message , won't shut down after erroneous paper jam message

I get the same paper jam screen, then error 0x6100004a. My printer will shut off.

For me the cartridge carriage will not move from the right, so I am not able to remove them. Additionally, my printer states it has the current updates. 

Incredibly frustrating as this printer is barely over a year old. 

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,337 11,338 1,025 1,216
Message 4 of 4
37
Flag Post
HP Recommended

printer failure message , won't shut down after erroneous paper jam message

@radzim

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Thanks! 

Asmita
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation