printer failure message , won't shut down after erroneous paper jam message

[Kdod61]

HP officejet 6958   false paper jam message followed by printer failure message and now it won't shut down.  I have unplugged it and still get same results

[asmita6658]

Hi @Kdod61

Welcome to the HP Support Community. 

Let's try these steps -

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

Have a great day! 

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[radzim]

I get the same paper jam screen, then error 0x6100004a. My printer will shut off.

For me the cartridge carriage will not move from the right, so I am not able to remove them. Additionally, my printer states it has the current updates. 

Incredibly frustrating as this printer is barely over a year old. 

[asmita6658]

@radzim

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding the service options for your printer.

Thanks!