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gail7-_
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printer has brand new ink cartridges installed. Black works fine; color copies just come out blue

HP ENVY7645
Microsoft Windows 7 (32-bit)

all info is above.  help

 

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printer has brand new ink cartridges installed. Black works fine; color copies just come out blue

@gail7-_

 

Welcome to the HP Support Community.

 

Does this happen while copying too?

  1. Load U.S. letter or A4 size, unused, plain white paper into the input tray.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

    The Setup menu displays.

  3. Touch Reports, and then touch Print Quality Report.

    A Print Quality Diagnostic page prints.

Let me know how the report looks.

 

Follow these steps to clean the ink cartridges from the printer control panel.

NOTE: 

To avoid issues that require cleaning, always turn the printer off with the Power button.

  1. Load U.S. letter or A4 size, unused, plain white paper into the input tray.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

    The Setup menu displays.

  3. Swipe the display up, and then touch Printer Maintenance.

  4. Touch Clean Cartridges.

    A Print Quality Diagnostic report prints.

  5. Examine the Print Quality Diagnostic report.

    • If the print quality is unacceptable, touch Proceed when prompted to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

      NOTE: 

      If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-envy-7640-e-all-in-one-printer-series/6617267/model/6779508/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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