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‎11-08-2018 04:43 PM

HP Recommended
Product: Hp office jet 3830 all in one
Operating System: Microsoft Windows 10 (32-bit)

can't print any documents. printer gives message in error state.

1 person had the same question
4 REPLIES 4

‎11-08-2018 05:26 PM

HP Recommended

Have you done a reset by unplugging the power cord for 60 seconds?

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Please mark the post that solves your issue as "Accept as Solution".
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‎12-31-2019 07:24 AM

HP Recommended

yes  still get error state message

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‎12-31-2019 08:16 AM

HP Recommended

@cwcathe

 

 Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about Community posting, please feel free to send me a private message!

Thank you

 

 

I work on behalf of HP
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‎12-31-2019 08:16 AM

HP Recommended

@cwcathe

 

 Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about Community posting, please feel free to send me a private message!

Thank you

 

 

I work on behalf of HP
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