02-01-2020 10:34 AM
not able to print, Printer shows offline from all of our devises.
Printer is on and test shows it is on the internet. all devises are connected and defaulted to printer
02-04-2020 03:56 AM
@TealG, Welcome to HP Support Community!
To provide you with an accurate solution, I'd like to know the following-
- May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
- What is the Operating System installed on your computer?
- Is there antivirus/security software installed on your computer?
Keep me posted for further assistance.
I am an HP Employee