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TealG
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Message 1 of 2
54
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HP Recommended

printer is offline

not able to print, Printer shows offline from all of our devises.

Toshiba laptop

iphones

 

Printer is on and test shows it is on the internet.  all devises are connected and defaulted to printer

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

printer is offline

@TealG, Welcome to HP Support Community!

 

To provide you with an accurate solution, I'd like to know the following-

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
  • What is the Operating System installed on your computer?
  • Is there antivirus/security software installed on your computer?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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