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‎12-18-2019 08:21 PM

HP Recommended
Product: Dell Inspiron
Operating System: Microsoft Windows XP

I guess I'm just an idiot, but, my printer is printing only Black.  There is plenty of ink in all cartridges.  Is there someplace I should be changing to color for the wireless envy5540 All-kin-one printer.  I'm thinking there must be a control somewhere that needs to be changed to color, but I'm not finding it.  It used to work fine and then needless to say my grandkids got on it and now I'm not sure where to go.

3 REPLIES 3

‎12-18-2019 08:56 PM

HP Recommended

Take a look at step #4 in this link then print quality report, do you see any colors on the report?

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‎12-19-2019 05:43 PM

HP Recommended

Message says:  there was an unexpected problem while printing.  This came up when I went to file, then print

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‎12-19-2019 09:17 PM

HP Recommended

Try reinstalling the HP software.

Also try step #7 in the link.

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