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GGhas2greats
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Message 1 of 4
118
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HP Recommended

printer is printing only black

Dell Inspiron
Microsoft Windows XP

I guess I'm just an idiot, but, my printer is printing only Black.  There is plenty of ink in all cartridges.  Is there someplace I should be changing to color for the wireless envy5540 All-kin-one printer.  I'm thinking there must be a control somewhere that needs to be changed to color, but I'm not finding it.  It used to work fine and then needless to say my grandkids got on it and now I'm not sure where to go.

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Message 2 of 4
106
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HP Recommended

printer is printing only black

Take a look at step #4 in this link then print quality report, do you see any colors on the report?

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GGhas2greats
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Message 3 of 4
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Flag Post
HP Recommended

printer is printing only black

Message says:  there was an unexpected problem while printing.  This came up when I went to file, then print

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Message 4 of 4
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Flag Post
HP Recommended

printer is printing only black

Try reinstalling the HP software.

Also try step #7 in the link.

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