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Member Since: ‎10-25-2011
Message 1 of 6 (5,769 Views)

printer is stuck in fax mode

hp officejet 4215xi all in one,,,,,,,,windows 7 64- bit,,,,,,,,no error messages,,,,,,,,,,no changes made to system

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Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 6 (5,744 Views)

Re: printer is stuck in fax mode

The printer may have locked up. I would reset the printer like this:


  • Unplug the power supply from the rear of the product.
  • Unplug the power cord from the electrical outlet, power strip, or surge protector.
  • If the product uses a power module with a detachable power cord, disconnect the cord from the power module.
  • Wait 15 seconds.
  • Reconnect the power cord to the power module.
  • Plug the power cord back into the electrical outlet. Do not use a power strip or surge protector.

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Posts: 29,587
Member Since: ‎11-17-2008
Message 3 of 6 (5,743 Views)

Re: printer is stuck in fax mode

[ Edited ]

Try the following:  click Start, Devices and Printers.  There will likely be several printers, including the Officejet 4215 (or perhaps Officejet 4200 series) Fax and the Officejet 4125 Printer.  Right click on the 4215 Printer and select "Set as Default".

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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Posts: 19,149
Member Since: ‎01-03-2011
Message 4 of 6 (5,742 Views)

Re: printer is stuck in fax mode


Please clerify your meaning by Fax Mode,

Is there a Fax dialog appearing while printing or any other behaviour?


If there is a Fax Dialog, make sure the Officejet 4200 Series printer is selected and not the 4200 Series Fax by misttake,

You should see it listed while performing a print (File > Print)

A printers list should appear.


Clerify if you may not seeing the series printer at all or any other behaviour

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Posts: 1
Member Since: ‎02-01-2014
Message 5 of 6 (4,778 Views)

Re: printer is stuck in fax mode

I have unpluged the printer and allow it to reset and that didi not clear it up.  Jerry

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Member Since: ‎09-12-2014
Message 6 of 6 (885 Views)

Re: printer is stuck in fax mode

It worked !  I read many other messages on how to fix this, and your answer was the best and easiest !  Thank you !

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