printer jam

[rada1]

my printer keeps jamming. what can I do to stop that from happening

[sandytechy20]

@rada1

Welcome to HP support.

Make sure the carriage can move freely

1. Open the cartridge access door. The carriage moves to the center of the printer.

2. Disconnect the power cord from the rear of the printer.

3. Unplug the power cord from the power source or electrical outlet.

      CAUTION: 

   You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.

4. Check for any paper or other object that might restrict the carriage movement.

   

5. Reach inside the printer through the cartridge access door, and then manually move the carriage.

   • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.

   • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.

   • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.

6. Remove any paper or objects you find that restrict the movement of the carriage.

7. Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left, and then to the right.

8. Close the cartridge access door.

   

9. Reconnect the power cord to the rear of the printer.

10. Press the Power button to turn on the printer.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.