01-26-2020 10:56 AM
The printer jams when I try to print a picture. It works on everything else
01-26-2020 01:35 PM
What you can do, including printing Photos depends on the Specifications for your printer.
For example, if your printer paper is the wrong type or is too heavy for the printer, the paper will jam or have other problems.
Reference and Resources – Places to find help and learn about your Device
Clarification of terms and "what the device can do" (Specifications)
NOTE: Content depends on device type and Operating System
HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
Open Support Home
Enter the name of your device
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open the homepage for your printer
Open Category Product Information > Specifications
If the paper is appropriate for the printer (right type, weight, and size), the problem might be that the printer does not know that you have loaded photo paper in the printer.
If the printer has a printer control panel display, you may need to tell the printer that you have changed the paper.
Check / Adjust / Retain the Paper at the Printer Panel
Open Printer Tray,
If you have not yet done so, add desired paper type
IF applicable for your printer:
Look for a message on the Printer Control Panel,
Click Modify (wording varies), set the paper size and type, Click OK
NOTE: If the size of the Paper Size is not in the Drop-down list, Select Custom
Set the Preferences - Windows
- The following assumes the Full Feature Software has been installed.
- Check / enable the printer as the “Default Printer”
- Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.
Control Panel > icon view > Devices and Printers > Right-Click on your printer > Set as Default
Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >
Tab Printing Shortcuts > Click / Highlight preferred shortcut > Click Apply > Click OK to exit
If the printer software supports the feature, change the settings as desired, then use “Save as” to create a Custom Shortcut.
Windows key + S (search for) Printers and Scanners
Left-Click on (your) Printer > Manage >
Select a shortcut and / or set “preferred settings” for paper, source (tray), other settings
Optional (if / as available): Save As > enter a name for your custom shortcut
Click OK to save the preferences
If the printer needs help, that is, there are ink or cleaning issues, photos or other images and documents may not print correctly.
- Open the homepage for your printer
- Open Category Troubleshooting > Select Topic Print > Select Subtopic Print Quality
- Open and read the document that helps you check / resolve quality issues.
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