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acecarver Student
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printer keeps pausing

Hi,  my HP ENVY 4527 without warning keeps pausing, i have removed the printer from my macbook and re-added it as suggeted in your online help but the printer still goes into pause.  I unclick pause, the printer says ready to print then goes straight back into pause once more..... I'm able to print from my iphone as i have my documnets linked to the phone so i'm stumped, what is making it pause all the time?  thank you.

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printer keeps pausing

@acecarver,

 

Thank you for reaching out to the HP Support community!

 

Please provide the below information to assist you with an accurate resolution.

  • What is the version of your MAC OS?
  • Is there any security software or antivirus installed on your MAC?
  • Is the printer connected to a WiFi Router?
    • If yes, how far is the printer in relation to your WiFi Router?
    • Is the Router a dual-band(having both 2.4Ghz and 5Ghz networks)?
    • Do you have any WiFi extenders?

Let's try these steps:

 

Step 1: Clear the Print Queue

  • Go to the Apple menu, and then click System Preferences

            

  • Click Printers & Scanners or Print & Scan
  • Select the Printer and click on 'Open Print Queue'

          

  • Click on the button to cancel the print jobs that are stuck in the queue.
  • Try to print the documents again.
  • If the issue persists, proceed to the next step.

Step 2: Update the MAC OS and printer firmware

  • The steps on how to update Mac OS can be found in this link
  • Refer to this link to update the printer firmware.
  • Once the update is complete, restart the printer and the MAC
  • Try printing again
  • If the issue persists, proceed to the next step

Step 3: Remove and add the Printer driver

  • Go to the Apple menu, and then click System Preferences

            

  • Click Printers & Scanners or Print & Scan.
  • If your printer is listed, click the name of your printer, then click the minus signhttps://support.hp.com/doc-images/161/c01861703.gif to delete the printer. 
  • Click the plus signhttps://support.hp.com/doc-images/466/c03678294.gif, click Add Printer or Scanner, click the name of your printer.
  • Click the Use or Print Using menu, then select the name of your printer.

          (Note: For printers connected on Wireless select AirPrint or Secure Airprint)

       

  • Click Add to add the printer to the list.
  • Try to print

 

Let me know what happens.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “KudosThumbs Up" on the bottom right to say “Thanks” for helping.

ATHARVA_GP
I am an HP Employee

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