printer non-hp cartridge issues

[Deyan81]

Hello, why my printer hp OfficeJet Pro 8720 does not accept non-hp ink cartridge?

I have already tried with two different new cartridges without success.

I found that at some point hp released firmware update to prevent using of non-hp cartridges and after that hp released another firmware update to cancel the previews one, but my printer is still preventing using of non-hp  cartridges.

Please, help me with solution.

[sandytechy20]

@Deyan81

Welcome to HP support community.

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Deyan81]

Thank you, but the this HP document " :- Click here " did not help.

Are HP somehow prevent  using of non-hp ink cartridges?

[asmita6658]

Hi @Deyan81

This is a Dynamic security enabled printer. The firmware update includes dynamic security measures, which may prevent supplies with non-HP chips or circuitry from working now or in the future. More at: www.hp.com/go/learnaboutsupplies.

Note: For printers manufactured prior to December 1, 2016 dynamic security will not be enabled by this firmware. Please note that HP cannot guarantee the quality or reliability of non-HP cartridges.

Thanks! 

[Deyan81]

I see... How to turn off the Dynamic security feature? I'm not interested in hp security services.

Thank you

[sandytechy20]

@Deyan81

Dynamic security feature can not be disabled.

Refer this HP document for further assistance:-Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Deyan81]

Why Dynamic security cannot be disabled? 

My rigth is to decide which catridges to use (hp or non-hp). There is no rightible reason for HP to limit catridges type/brand usage. It's like for example some car manufacturer to limit using car fuel only for fuel pruduced by him. And car is much more complicated than printer and still car manufactures manage it to work very well with different brands fuels...

[Riddle_Decipher]

@Deyan81 I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[wb2001]

@Deyan81 

https://www.youtube.com/watch?v=WVxprE6OH1o

Copy link and delete this ASAP.