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‎03-22-2017 10:49 AM

HP Recommended
Product: hP officejet pro6830

when I click on the printer icon it shows "In an error state".I thought maybe the ink was low so I replaced all of them.I printed a test report everything was fine.Tried to print again it continues to be in an error state.How do I figure out the error and try to fix it?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-22-2017 10:53 AM

HP Recommended

Hello,

 

Please try the steps in the link below :- 

 

http://support.hp.com/us-en/product/HP-Officejet-Pro-6830-e-All-in-One-Printer-series/5390307/docume...

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

I´m an HP employee

View solution in original post

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4 REPLIES 4

‎03-22-2017 10:53 AM

HP Recommended

Hello,

 

Please try the steps in the link below :- 

 

http://support.hp.com/us-en/product/HP-Officejet-Pro-6830-e-All-in-One-Printer-series/5390307/docume...

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

I´m an HP employee
Was this reply helpful? Yes No

‎03-22-2017 10:59 AM

HP Recommended

Hi,

 

 please tell me which operating system you are using mac or windows.

Regards
VEER_KN

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎03-22-2017 11:01 AM

HP Recommended

Hi @horsemom50 what is the exact error or message you are receiving? 

Hjs_19 *I work on behalf of HP

Please click “Accept as Solution” if you feel my post solved your issue - it will help others find the solution!
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‎03-25-2017 07:50 AM

HP Recommended
Thank you all it's fixed now. There wasn't an actual error message just it was in an error state. It's better . Thank you
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