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‎05-21-2019 05:57 PM

HP Recommended
Product: Envy 4520

My printer says that it is offline. I am trtying to use the Print and scan doctor, but  it will not bring up the steps after the download.

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2 REPLIES 2

‎05-21-2019 08:27 PM

HP Recommended

@Runwench 

 

Welcome to HP Support Forum. Please use the following tips/instructions to fix:


  http://support.hp.com/us-en/document/c04249080 (Windows)
  https://support.hp.com/au-en/document/c04249334 (Mac)


Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎05-21-2019 09:30 PM

HP Recommended

Hi,

The following steps might help you to resolve the unable to print issue.  ENSURE your printer is connected to network first.

1. Open Devices and Printers by clicking the Start button Picture of the Start button, and then, on the Start menu, clicking Devices and Printers.

2. Click Add a printer.
In the Add Printer wizard, click Add a network, wireless or Bluetooth printer.

3. In the list of available printers, select the one you want to use, and then click Next. (If your computer is connected to a network, only printers listed in Active Directory for your domain are displayed in the list.)

4.If prompted, install the printer driver on your computer by clicking Install driver. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

5 Complete the additional steps in the wizard, and then click Finish.

Now you can start printing... :womanlol:


Happy Printing.

Click on the "Thumbs up"button on the bottom to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

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