05-21-2019 05:57 PM
My printer says that it is offline. I am trtying to use the Print and scan doctor, but it will not bring up the steps after the download.
05-21-2019 08:27 PM
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05-21-2019 09:30 PM
The following steps might help you to resolve the unable to print issue. ENSURE your printer is connected to network first.
1. Open Devices and Printers by clicking the Start button Picture of the Start button, and then, on the Start menu, clicking Devices and Printers.
2. Click Add a printer.
In the Add Printer wizard, click Add a network, wireless or Bluetooth printer.
3. In the list of available printers, select the one you want to use, and then click Next. (If your computer is connected to a network, only printers listed in Active Directory for your domain are displayed in the list.)
4.If prompted, install the printer driver on your computer by clicking Install driver. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
5 Complete the additional steps in the wizard, and then click Finish.
Now you can start printing... :womanlol:
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(Although I am employed by HP, I am speaking for myself and not for HP)