cancel
Showing results for 
Search instead for 
Did you mean: 
brianbo
New member
1 0 0 0
Message 1 of 2
64
Flag Post
HP Recommended

printer prints blank pages

hp envy 5530
Android 9.0 Pie

printer is printing blank pages, id like to be able to talk to someone about my problem, the website has no information

1 REPLY 1
HP Support Agent
HP Support Agent
23,161 23,117 1,938 3,061
Message 2 of 2
34
Flag Post
HP Recommended

printer prints blank pages

@brianbo Does it print fine over an alternate device or as a stand-alone device? does the copier work? Are you able to print the diagnostics/print quality page using the printer alone?

while you respond to that, I suggest the below steps:

 

Print a Print Quality Diagnostic report, and then evaluate the results.

  1. Load plain white paper in the paper tray.

  2. On the printer control panel, touch the Settings icon , and then touch Tools.

    The Tools Menu displays.

  3. Touch Print Quality Report.

    The printer prints the Print Quality Diagnostic report.

    Figure : Example of a Print Quality Diagnostic report with no defects

    Image: Example of a Print Quality Diagnostic report with no defects

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 9 ONWARD

(By the end of this article all the issues should be resolved)

 

If the copier and print diagnostics page works fine, reinstall the print plugin and check if it works

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation