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‎04-09-2020 08:59 AM

HP Recommended
Product: photosmart 6520

Hi there! my printer sat unused for longer than I'd like to admit just do to overall laziness avoiding purchasing more ink. However we moved, I got a home office and I decided it was time to purchase fresh ink and start using our printer. It is connected to the wifi, I have been able to scan a document to my email - but that's it. It will not connect to few apps or anything else. Most importantly when it prints.. NOTHING prints! some tests show some black ink but as if it is running out (it is full) and when I try for the quality test I hear it printing... but the page is totally blank.

 

I am really frustrated and not sure what to do at this point. The printer is in great condition and we barely used it - I can't imagine having to replace it (warranty expired in July 2019).

 

Any fixes?!

1 REPLY 1

‎04-09-2020 10:38 AM

HP Recommended

The printhead is clogged with dried ink.

Inkjets are not designed to set idle for more than a week.

You can search youtube for vids on cleaning the printhead.

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