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1-Clueless-1
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Message 1 of 2
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printer problem

Envy 7155
macOS 10.12 Sierra

Just installed the Envy 7155 printer. When we try to print photos from our computer, pictures are only black and white. 

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HP Support Agent
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Message 2 of 2
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printer problem

@1-Clueless-1, Welcome to HP Support Community!

 

I understand you have issues printing photos from the computer to the printer. To provide you with an accurate solution,I'd like to know the following-

 

Are you able to make color photocopies on the printer?

What happens when you print regular documents from the computer?

Did you check if you have enabled the black and white option while sending the print job to the printer?

 

Meanwhile, refer to the document HP Printers - How to Print Photos (Mac)  for help.

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.

 

Keep me posted for further assistance.

 

TEJ1602
I am an HP Employee

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