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‎04-21-2017 06:54 PM

HP Recommended
Product: hp envy110 series
Operating System: macOS 10.12 Sierra

error says carriage stall. remove paper jamb but ive checked and there isnt  a jamb .   turned off and bk on with no luck. carriage moves freely by hand.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-23-2017 08:36 PM

HP Recommended

I am glad your issue is resolved for now.  In the future, if the issue returns do the first six troubleshooting steps in the document here before considering more invasive measures.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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3 REPLIES 3

‎04-21-2017 09:56 PM - edited ‎04-23-2017 08:31 PM

HP Recommended

If the first six troubleshooting steps in the document here do not resolve the carriage jam it may help to clean the encoder strip as shown in the post here.  The encoder strip is fragile, please read and heed the warnings.  Only use water to clean the strip, not alcohol or any other solvents as the fine lines printed on the strip are needed for proper operation of the printer.  Be gentle!


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎04-23-2017 07:59 PM

HP Recommended
Thanks for sharing the decoder strip fix but printer started working before I got your post. Not going to clean strip unless I have the problem again.
Was this reply helpful? Yes No

‎04-23-2017 08:36 PM

HP Recommended

I am glad your issue is resolved for now.  In the future, if the issue returns do the first six troubleshooting steps in the document here before considering more invasive measures.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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