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HP Recommended

printer problems

HP evny 5055
Microsoft Windows 10 (32-bit)

My printer was working fine yesterday, but today when I tried printing out some documents (word documents) the pages were coming out really faded. I cleaned and aligned the print head, bought new ink, tried new types of paper, took out and reinserted the cartridges and still the same thing. The page now open up into a print preview page before printing and it shows the faded document, it has never done this before and, even though the cartridge is new. I even tried resetting the printer and restoring back to default settings. I'm not sure what else to do at this point so any help would be greatly appreciated as I really need to print out these documents.

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Message 2 of 2
Flag Post
HP Recommended

printer problems

Did you print a print diagnostic report? (step #8 in this link)

Do you see all the colors?

Please mark the post that solves your issue as "Accept as Solution".
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