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printer says cartridge is depleted when I just put in a new one

HP Officejet pro 8715
Microsoft Windows 10 (32-bit)

The documents I want to print are black and white only. I put in a new black ink cartridge and printer says all of my cartridges are depleted.

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printer says cartridge is depleted when I just put in a new one

@EastHavenCobra,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you want to print black and white, however, the printer says color cartridges are empty.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I would like to inform you that there needs to little ink in all the cartridges even to print black and white. You need to replace the depleted color cartridges to print black and white.

 

I hope that answers your question and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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printer says cartridge is depleted when I just put in a new one

How can that be true when your online troubleshooting section does not suggest that. Your phone and Facebook technicians also do not suggest that. I already spent half the day doing troubleshooting to get nowhere. I've decided to give away the printer and warn others online never to buy HP scam printers.  Nothing but garbage to suck your wallet dry.

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printer says cartridge is depleted when I just put in a new one

@EastHavenCobra,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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printer says cartridge is depleted when I just put in a new one

The warranty is up(of course) and your technician said it's broken. 330 dollars down the drain.

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