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printer shows I'm wirelessly connected, but print jobs do not go through

Officejet Pro 8620 series
Microsoft Windows 10 (64-bit)

stalled printjob gave me a code in the que of WSD-02f51446-323

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printer shows I'm wirelessly connected, but print jobs do not go through

@cgvgator 

Hello,

The problem you are experiencing seems to me to be with the printer's print port. Moreover WSD confirms that your printer is connected to the wireless network.

In order to solve this problem, configure a new port as follows:

  1. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
  2. Type control printers, then press Enter. The Devices and Printers window opens.
  3. Right-click on your printer icon, then click on Printer properties, click on the Ports tab, and click on Add Port....
  4. Select Standard TCP/IP Port and click New Port....
  5. Click Next, then enter the printer's IP address (e.g. 192.168.1.97) in the Printer Name or IP Address field and click Next.
  6. Once the port is added, click Finish and close all windows.
  7. Try to print.

I remain at your disposal in case of need.

Best regards,:Wink:



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