printer stopped printing in color

[gemini1012]

i recently got a different printer the hp envy 4520. and signed up for instant ink. my first 10 pages printed as they should but now everything is printing without color. ive tried to update and do a system recovery as well as checked the print settings but there is no option to print in neither color or black n white. i dont know much about the computer parts like drivers and such so im at a lost trying to read similar problems and solutions from other people. please help

[asmita6658]

Hi @gemini1012

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue.

To better assist you - Are you experiencing this while making a copy as well? 

While you respond to that, let's try these steps - Print Quality Issues

If the issue still persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[asmita6658]

Hi @gemini1012

Thanks for replying. I'd suggest try these steps -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

Try adding the printer using IP address -

1.) Select “Start” and type “printers” in the search box.

2.) Choose “Printers & scanners“.

3.) Select “Add a printer or scanner“.

4.) Wait for the “The printer that I want isn’t listed” option to appear, then select it.

5.) Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.

6.) Select “TCP/IP Device” in the “Device type” list.

7.) Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel. 

8.) Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.

Let me know how that goes 🙂 

[PitRejection]

hi @Asmita6658,

Seeing as there are literally hundreds of people on here with the same issue, and you seem to know how to fix it (temporarily at least), what are HP doing about fixing this in the long term?

Also, how do I tag someone on this forum?? The usual method of typing @ plus their name/ handle, doesn't seem to work....

[KrazyToad]

@gemini1012

This is an issue with the drivers and uninstalling it from root level and reinstalling the full feature software should resolve this issue

The @ and handle name seems to work for Tagging. Try logging out and logging in your HP Community Account and check

[PitRejection]

Hi @KrazyToad,

still no luck with the tagging after logging out then in. I'm using chrome on windows 10 64bit.

Also, your comment "uninstalling it from root level and reinstalling the full feature software should resolve this issue" completely contradicts what Asmita6658 said earlier, and also is not what I found when trying to resolve the issue.