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Cobar4me
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printer validation failed

HP SMART TANK PLUS 555

printer validation failed

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HP Support Agent
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printer validation failed

Hi @Cobar4me

 

Welcome to the HP Support Community. I'd be happy to assist you with the "Printer Validation" error. 

 

To better assist you - 

 

1.) What's the operating system installed on the computer? 

2.) Does the copy works? 

3.) Have you tried printing from a different devices? 

 

While you respond to that, let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation