11-29-2019 05:58 AM
when trying to print it says that the printer is busy (printer in gebruik)
12-02-2019 10:25 AM - edited 12-02-2019 10:26 AM
@Jacoba2, Welcome to HP Support Community!
I understand you are unable to print from the computer to the printer, this could be an issue with the installed drivers. Try the steps below-
Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:
Remove and add the printer
Click the Apple menu, and then select System Preferences.
Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.
Click the name of your printer, click the Minus sign, and then delete the printer.
Click the Plus sign, and then click Add Printer or Scanner.
Click the Use or Print Using box, and then select AirPrint
Click Add to add the printer to the list.
Try to print.
Keep me posted for further assistance.
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