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Jacoba2
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printer wil not print it says "printer is in gebruik" (= it is busy). but no unfinished previous job

All-in-One deskjet 2630
macOS 10.14 Mojave

when trying to print it says that the printer is busy (printer in gebruik)

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HP Recommended

printer wil not print it says "printer is in gebruik" (= it is busy). but no unfinished previous job

@Jacoba2, Welcome to HP Support Community!

 

I understand you are unable to print from the computer to the printer, this could be an issue with the installed drivers. Try the steps below-

 

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

 

 

TEJ1602
I am an HP Employee

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