printer will not copy

[trackman]

Will NOT print using the top feed tray or by placing on window.  But WILL print from computer and WILL scan from printer to computer.  When I press copy it sounds like it is printing onto the paper but there isn't print.

[Betty0610]

@trackman

Reset the printer to clear certain error states, and then check the power source to make sure the printer is getting enough power to operate the copier.

1. With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.

2. If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to ensure the printer is getting enough power.

3. Reconnect the power cord to the printer, and then try making a copy.

   • If the issue persists, connect the printer to a different wall outlet to determine if the original outlet is causing the issue.

   • If the issue persists using a different wall outlet, partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass, it could be a hardware issue.

Let me know if this helps.

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Thanks!

Have a great day!

[trackman]

Thanks for your reply.  I all ready tried the things you said to do.  The light moves and lights up after I push the copy button an the printer sounds like it is printing but the paper comes out blank.  As I stated the printer WILL copy if I use the computer to tell it to copy.  But if I just use the printer by its self it will not print.

[trackman]

Forgot to tell you the printer WILL scan to the computer.  

[sandytechy20]

@trackman

Update the printer firmware

Here are the steps:- Click here

I hope that helps.

Cheers.