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Park63
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printer will not print color

macOS 10.14 Mojave

I am only able to print in black and white. 

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Park63
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printer will not print color

I have had this problem since the initial set up after I first purchased the printer. 

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Park63
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printer will not print color

HPOfficejet5255

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HP Support Agent
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printer will not print color

@Park63 Welcome to HP Community!

I recommend you try the copier as a stand-alone device without a computer and check if that works in color,:

  • If it doesn't work, this could be a hardware issue,
  • however, if the copier works and yet, the print out from the computer doesn't work in color, let me know.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

Park63
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printer will not print color

Thank you for your reply.

 

I tried what you suggested, copier works in color and yet, the print out from the computer doesn't work in color.

Park63
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printer will not print color

Tried what you suggested. 

 

Copier printed in color

Computer still won't print in color

 

Thanks,   Park63

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HP Support Agent
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printer will not print color

@Park63 Try the below steps:
 

Step 1: Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

 

Step 2: Check the print settings on a MAC, refer to this document

 

Step 3: To know how to create a custom paper size, click here

 

If you have followed these steps and issue still persists, let us reinstall the printer using the Airprint drivers:

  1. Update software on Mac 
  2. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
  3. Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
  4.  If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
  5. Click the plus sign, click Add Printer or Scanner, click the printer name.
  6. Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.
  7. Try to print.

Let me know how this goes.​​​​​​

Riddle_Decipher
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Glock19
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printer will not print color

HP Office Jet Pro 6978 will not print in color.  I just installed new color cartridges and it will not print in color.

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HP Support Agent
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@Glock19

 

Welcome to HP support community.

 

Make sure the ink cartridges are properly vented and seated correctly

  1. Turn on the printer, if it is not already turned on.

  2. Open the ink cartridge access door.

    The carriage moves to the center of the printer.

    Open the cartridge access door

  3. Wait until the carriage stops moving before you continue.

  4. Press the tab inward on the front of the old ink cartridge to release it, and then pull up on the ink cartridge to remove it from the slot.

    Pushing the ink cartridge inward and then pulling up to remove it

  5. Examine the vent area above the HP logo on the top of the ink cartridge.

    Image: Examine the vent area on the top of the cartridge

  6. If the ink cartridge still has the orange pull-tab attached, pull to remove it.

    Image: Remove the orange pull-tab

  7. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

    1.  

      Clogged vent
    2. With a straight pin, gently remove excess adhesive from the vent

    3. Unclogged vent

  8. Turn the ink cartridge so that the ink cartridge contacts face downward, and then match the label color with the color dot on the carriage.

  9. Slide the ink cartridge into its slot, and then gently press the ink cartridge down until it snaps into place.

    Reinserting the ink cartridge

  10. Repeat these steps to inspect the vents on each of the ink cartridges.

  11. Make sure each ink cartridge is firmly installed in its slot. Run your finger along the top of the ink cartridges to feel for any that are protruding, and if any are, press down firmly until each ink cartridge snaps into place.

  12. Close the ink cartridge access door.

    Closing the ink cartridge access door

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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