01-13-2020 09:29 AM
Welcome to the HP Support Community.
Let's try these steps -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.
Have a great day!
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